Resolute Billing

Refund Requests Generated Through Different Methods Are Associated With a More Consistent Department

Click here for a PDF version of the tip sheet

If you process refund requests from credit workqueues, you will notice that refund requests are now associated with a department depending on whether the refund contains one payment or multiple payments associated with different departments.

You can no longer manually create a single refund request containing multiple payments associated with different departments. You must create one refund request per payment department.

 


UChart Tip Sheet Last Updated 12/3/2020

If you require additional assistance, please contact the UChart Help Desk at 305-243-5999, Option 2 or UChartHD@med.miami.edu.