Alerts and Announcements

Duo MFA Required to Access UChart

Effective Sunday, August 27, all UChart users accessing the system through a non-shared workstation, e.g. a private computer, or through a remote connection, will be required to authenticate via Duo Multi-Factor Authentication (MFA) once per 24-hr period. This provides additional security to keep your UChart account and our patient data secure.

If you have not enrolled in Duo MFA, you will be redirected to the registration site. Please complete the enrollment process as soon as possible to avoid further delays.

Note: When using the following workstations types, the UChart desktop icon must be used to access the system. This will enable you to log in as normal.

  • Kiosk, e.g. a Generic Login PC or WoWs
  • Imprivata “Tap & Go” workstation
  • Shared workstation

If you have any questions about Duo MFA, or need additional information, please visit www.miami.edu/multifactor, or contact the UMIT Service Desk at: (305) 284-6565 or itsupportcenter@miami.edu


UChart Unavailable During Scheduled Maintenance – Sunday, April 2 from 2:00 a.m. to 4:00 a.m.

Due to scheduled maintenance, UChart will be unavailable on Sunday, April 2 from 2:00 a.m. to 4:00 a.m. During this scheduled downtime, you may access the Supports Read-Only (SRO) environment to continue to access patient data.
                
Please refer to the access process in the Tip Sheet: Supports Read-Only (SRO) Access Process.
If you have any questions, please contact the UMIT Service Desk at (305) 243-5999, Option 1 then 5, or help@med.miami.edu. 

UChart Unavailable During Environment Pause— Thursday, June 1 from 9:20 p.m. to 9:30 p.m.                                     

Please be advised that due to unscheduled maintenance, there will be an environment pause on Thursday, June 1 from 9:20 p.m. to 9:30 p.m. We apologize for the inconvenience.                                                   

During the 10 minutes of system unavailability, UChart will display an alert. Once maintenance is completed, access to UChart will resume automatically.

If you have any questions, please contact the UMIT Service Desk at (305) 243-5999, Option 1 then 5, or help@med.miami.edu.